FAQ

FREQUENTLY ASKED QUESTIONS

Orders

How do I place an order?

Simply browse our collections, select your preferred size and color, add the item to your cart, and proceed to checkout.

Can I modify or cancel my order?

Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us as soon as possible. We cannot guarantee modifications once an order has been confirmed.

Sizing & Fit

How do I choose the right size?

We recommend referring to our Size Guide before placing an order. All measurements are listed in inches.

Should I size up or down?

Sizing recommendations may vary depending on the design and fabric. Please check the product description for specific fit recommendations, including whether to size up, size down, or stay true to size.

Shipping

Do you ship nationwide?

Yes, we ship throughout the Philippines.

How long does delivery take?

Metro Manila: 1–3 business days (we also accept same-day delivery)
Provincial Areas: 2–5 business days

Delivery times may vary during holidays, promotions, or unforeseen courier delays.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email, Instagram, or SMS.

Exchange Policy

Do you accept size exchanges?

Yes. We accept size exchanges within 7 days of receiving your order, provided the item is unworn, unwashed, and returned (with no damage) in its original condition with all tags attached. Exchanges are only accepted for the same item in a different size and of equal value (if the item is unavailable).

What items are non-returnable?

All items are non-refundable unless the size you wish to exchange is unavailable.

What if I receive a defective or incorrect item?

Please contact us within 48 hours of receiving your order and provide photos of the item. Our team will assist you with the next steps.

Product Care

How should I wash my activewear?

For best results:
• Machine wash cold on a gentle cycle
• Wash with similar colors
• Do not bleach
• Do not tumble dry
• Hang dry in the shade

Proper care helps maintain the fabric's performance, shape, and longevity.

Payments

What payment methods do you accept?

We accept:

• Online Banking
• GCash
• Maya

What makes your products sustainable?

We focus on responsible production, thoughtful design, and creating high-quality pieces intended for long-term wear. We continuously seek ways to reduce waste and minimize plastic use throughout our operations.